FAQS
SERVICE FAQS
Our order minimum for local deliveries is $400 and subject to change.
As a Los Angeles based business, our preferred service areas are within 30 miles of 90064, but we will travel to wherever we are required even out-of-state or internationally this will incur over night charges and travel and hotel costs. If you’d like to inquire about out-of-state or international set ups please fill out our inquiry form HERE
Event set up dates and times are first booked first serve. To avoid disappointment of not having your event date or items available, we suggest you contact us once you have secured your venue.
We’re very quick, but notice is always appreciated!
The more complex your order is, the more time we will need to execute it. We inflate everything as close to your event as possible, so our turn around is very quick, but we do always appreciate as much notice as possible!
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. A 50% deposit is required to secure your reservation. The remaining balance is due no later than a week before your event. Short notice events (7 days or less) require full payment.
For schools, non-profits, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
Not at this moment. In the mean time you can browse our Instagram to see some of our work or visit us during craft fairs or pop up shops.
A cancellation request must be made in writing by email only. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows:
- The Service Retainer is non-refundable.
- Refunds requested more than 3 weeks to event: Total monies paid minus retainer.
- Refunds requested less than 2 weeks to event: a maximum of 50% of the final total is refundable.
- No refund will be made within 7 days of event date.
ONLINE FAQS
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that colors will appear different on screens. Items will not be replaced or exchanged for this reason. Balloonandpaper.com reserves the right to refuse any returns at anytime.
For customer service inquiries only, please email admin@balloonandpaper.com. Our Customer Service team is available M-F 8am – 5pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team admin@balloonandpaper.com if you have not received your confirmation email after 24 hours of your purchase.
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
Please contact our Customer Service Team admin@balloonandpaper.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
Processing time for orders is 3-10 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-20 days and 10-30 business days internationally. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Balloon & Paper. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
New product and restock information will always be posted on our official Instagram account @balloonandpaper
Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.
All products on balloonandpaper.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.
BALLOON DECOR FAQS
Our Latex Balloons are biodegradable which means they oxidize over time.
Our COLORED Latex Balloons become matte and our CLEAR LATEX BALLOONS will become cloudy within 5 – 12 hours, depending on weather conditions and if treated with HI-FLOAT.
Please make an effort to recycle your balloons once used.
It varies depending on the volume and complexity of your request. Our decor order minimum is $300 Mon-Wed and $500 Thurs-Sunday.
If you’re looking to do a balloon ceiling install, or want to release any balloons onto a ceiling, make sure to check the for smallest of things, such as a chip in the paintwork, nailcan make a balloon pop, so run your hand across and check for any areas which you think could be problematic.
It is also guaranteed that any hot spotlights will pop your balloons.
If your room has spotlights, make sure they have been turned off for 2 hours and are completely cool before placing any balloons.
Do not turn any lights on that will get hot as this will result in your balloons bursting.
Our delivery charge depends on the location of the event and starts at $75. While most decor items includes a standard setup fee, a separate set-up fee may be charge depending on the complexity of the installation and where special rigging, framework or equipment is required. A strike charge is when we return and remove the decor and retrieve our equipment, this is not required for all decor items.
Our standard delivery fee starts at $75 and pickup fee of $100 for standard deliveries/strike. This applies to:
- Events within our preferred service areas.
- Ground level event space with less than 5 steps in stairs and/or 30ft delivery entrance.
- Pickup time before 10pm on the same date of event.
Events outside of service areas, multiply steps, flight of stairs or story with no access elevator, requiring pickup after 11pm will incur an additional pickup fee.
INDOOR – Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space. All of our helium balloons will float for at least 3 days if indoors, but typically much longer!
OUTDOOR – We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affects the lifespan of the balloons.
Yes, only if they are are specialty balloons with custom printed logos or personalized messages. If they are defective or burst during or after inflation, you will still be charged the full amount for that balloon. We can not guarantee the quality nor speculate about the longevity of balloons not provided by us.
Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled.
We are very active in our community and would be happy to hear all about your cause. Just tell us all about it and we’ll be happy to help in any way we can. Request A Donation
ECO-FRIENDLY FAQS
We follow a strict code of conduct to ensure a minimal impact on the environment and are committed to educating on the responsible use and disposal of balloons.
LATEX BALLOONS
Latex balloons are 100% bio- and photo-degradable. Latex comes from rubber trees and is tapped the same way a maple tree is. Rubber trees combat greenhouse gases, slowing global warming. Latex production has a positive environmental impact on the world by helping combat climate change in preventing deforestation and creates sustainable forest resources rather than a one-time benefit of cutting down trees.
Latex breaks down under normal environmental conditions like other natural products. They decompose at about the same rate as an oak leaf and recent biodegradability tests have confirmed that natural rubber balloons biodegrade to approximately 90% within 2 years, under test conditions.
By remaining environmentally conscious, we help preserve the planet while being able to use balloons to make people’s decor dreams a reality.
FOIL BALLOONS
Foil/Mylar balloons are made of man-made materials. They are not biodegradable so we recommend you try and reuse foil balloons as much as possible. Here’s useful video for how to do it click here
WE DO NOT COORDINATE OR PARTICIPATE IN BALLOON RELEASES
Balloon releases are another way of littering. We are working to educate on the importance of not releasing balloons into the environment and the correct use and disposal of balloons. When using helium inflated balloons, always make sure they are weighted down to prevent them from being inadvertently released…we prefer filling a tiny balloon up with water to create a biodegradable weight.
WHAT HAPPENS WHEN WE ARE DONE WITH BALLOONS?
Whenever possible, we compost our balloons but we would love nothing more than for our balloons to get several uses. If you know of 501(c) non-profit that would benefit from this please email us @hello@balloonandpaper.com
We designed our piñatas to be made out of non-toxic and eco-safe materials. We make our own glue out of an edible recipe that has been passed down from generations. Our tissue paper manufacturer has an amazing sustainability report click here
We make our own confetti in LA out of tissue paper that dissolves with water. Our tissue paper manufacturer has an amazing sustainability report. click here
YOU WILL BE EXCITED ABOUT THIS ONE, STAY TUNED!!